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spikegifted - Random thoughts

 

Bad business practice by VR-Zone

January 7, 2004

[Originally posted by ChineseStunna]

As some of you may know, I work for a online computer retailer, ZeusPC and a recent experience with TJ Galbraith (editor) of VR-Zone just really put a bitter taste in my mouth in regards to the way some people do business.

About 4 months ago we signed up for the "Ultimate Gaming Rig RoundUp" with VR-Zone and promptly sent them a brand new Tsunami M5 ($2500) for review via UPS Next Day Air.

All was well as the review work was done and the results were posted, that was about early September. We then contacted TJ for him to send us the computer back and he agreed to ship it as soon as we get him a shipping label. We then sent him shipping labels both via post mail and email yet weeks passed and still no system, not even a tracking number.

During the months of October to December we contacted him numerous times regarding this matter yet despit of his promises of getting it out "tomorrow" after every phone call or email exchange, something else always comes up. He would use excuses like "The UPS center here only opens from 7-9pm and I have work until 6pm..." or "the UPS pick up truck would only come to my place at 3-5pm when I'm eating lunch", etc...

We are now sick and tired of trying to contact him to get our system back since it seems that he has no intentions of doing it voluntarily. We will pursue any channels and means neccessary to make sure that our position in this matter is clear, that business practices like this will not be tolerated.

So let this be a warning to those of us in the hardware community, becareful when dealing with some of these websites... as even though some are legit and honest, the people that work for them may not be.

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January 8, 2004

Hey, your employers have some nice looking rigs...

Regarding VR-Zone, that's a very poor show! I've always VRZ is one of the more responsible sites out there, but three months and still no sign of the rig... Surely the folks over there know how business is done and how tight the market is...

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January 14, 2004

Say, have you consider posting something in his forum??

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January 15, 2004

quote:
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Originally posted by Mr. Thompson

Here's a link to the thread in case anyone wants to add some support.
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Eh... Not anymore...

quote:
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vBulletin Message

Invalid thread specified. If you followed a valid link, please notify the webmaster
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Rather predictable, are they...

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January 16, 2004

Well done, dude! This looks like a good result... I don't want to p!ss over your parade, so to speak, but from your experience of how long it has taken them 'send the rig back to you', I won't hold my breath for the check or MO...

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January 16, 2004

ChineseStunna is right to a large extent. 'Kung Hai Fat Choi' pretty much means 'wishing you good fortune (money)'. The money part is a must for any Chinese. In typical Chinese families, the most important things are: the family, the food and luck with money (that's everything from gambling to work). You don't usually wish people 'have good food' or 'have a good family' (except 'long life' at birthdays), so it's down to money. There's a vast collection of things you can say to people around New Years which all roughly means 'have luck with money'...

Just to add a little but of confusion in a foreign language (for most of the guys here anyway) is that 'kung hai' actually means something along the lines of 'congratulations'. It literally means 'wishing happy'. You tend to say that to people when they announce good news. It's like if and when ChineseStunna gets the CC or MO from the folks over at VR-Zone, that's the time to say 'kung hai'.

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January 19, 2004

That's exactly what it all is - bad business practice! Cutting someone loose when he/she has become a liability of sort for the organization and hope the problem will go away...

Is your firm thinking of suing VR-Zone? The reason I'm asking is that there must be some kind of (electronic) paper trail dating back to the time when the box originally went out to VR-Zone. I'd imagine that back then TJ was an employee of VR-Zone and hence he was acting on behalf of the site. As far as I'm aware, if someone is a position to act on behalf of an organization, whether he/she is still working for that organization doesn't make a single bit of difference - it is the organization that is responsible. So if you think you need to go after VR-Zone, my guess is that your attorney will give your company the thumbs up to shoot them down.

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January 19, 2004

I try to go there to "add weight", but the forum won't let me register!

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January 21, 2004

This whole thing has a hole in it and it so blatantly obvious that it is impossible to pretend it doesnít exist. For me there are two key questions:

1) Is TJ part of VR-Zone?
2) Is VR-Zone responsible for hardware used in its reviews?

From what I can see so far, TJ is an integral part of VR-Zone. There is no way he or anyone can deny that. It is an insult to peopleís intelligence to even attempt to say otherwise. Iím surprised by some of the responses supposedly have come from him or regarding him. They appear to be blatant attempts to push the flak away from the site. IMHO, these attempts only manage to damage the reputation of the site.

Regardless of whether TJ is part of VR-Zone, I think it is right to say that the site, any site, is responsible for the hardware used for reviews. If a piece of hardware is lent to a site for a review, whether the hardware is used or featured in the review, it is still the siteís responsibility to ensure its safekeeping or safe return to the originator in good time - ie. as soon as the review is over. To do otherwise is irresponsible and I consider that as a bad practice.


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